User name lkaufman
Log entry time 10:47:50 on October 22, 2005
Entry number 157678
keyword=Scanner statusThe hall was in controlled access this morning, so I went down to look at
the scanner setup. I power cycled the National Instruments controller
module, and the "Hardware Failure" error went away. We were able to
reset the the device, but we still get the "Modal Error Message." When
trying to initialize the device or run a LabView VI, we get the error
message that there is corrupt microprocessor firmware. After getting
this message, I tried to update the firmware to no avail. I contacted
Jason, and he will try to get some information from NI. With no success
updating the firmware, I went back down to the hall, and tried cycling
the power to the encoders and the controller box, but that didn't work
either - same error message again
The error message and status screen are shown below. I'm afraid that we
might not have working scanners for the rest of the run if there is a
real problem with the controller box because we don't have another box.
Figure 1
